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The Academic Coach serves as the main point of contact for assigned adult students and follows the SHCOE Student Engagement Model. The Academic Coach is responsible for monitoring student progress to ensure students are actively engaged in the program and on pace to graduate, working as a part of the academic operations team, and communicating effectively with other departments within the organization to ensure students’ needs are being met.
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Duties:
– Initiates outgoing, and handles incoming, phone calls, SMS messages, and emails.
– Processes transcripts and diplomas.
– Evaluates student transfer credit.
– Supports other personnel with student registrations and graduation processes.
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